To place an order, simply browse our items, select the item(s) you want, and click on the "Add to Bag" button. Then proceed to the checkout page, provide the required information, and complete the payment process.
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, bank transfers and various other local payment methods. At checkout, you'll be able to choose your preferred payment option.
For orders with stock items we strive to process and ship orders within 1-2 business days. Delivery times vary depending on your location and the shipping method chosen.
Absolutely! Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment on our website or the courier's website.
We want you to be satisfied with your purchase. If you are not completely happy with your order, you can return or exchange the item(s) within 14 days of receipt with the exception of items that have been special ordered for you. Please visit our Returns and Exchanges page for detailed instructions.
Shipping charges may apply depending on your location and the total weight of your order. You can estimate the shipping costs during the checkout process before finalizing your purchase. We also offer free shipping on orders above € 750,-. Not all products are eligible for this, but this will be noted on the items pages or shopping bag overview.
We apologize for any inconvenience caused. If you receive a damaged or defective item, please contact our customer support within 48 hours of receiving the package. We will guide you through the return or replacement process.
Yes, we offer international shipping to many countries. During the checkout process, you can select your country from the list of available options. Please note that customs duties or import taxes may apply and are the responsibility of the recipient.
We process orders promptly; however, if you need to cancel or modify your order, please contact us as soon as possible. We'll do our best to accommodate your request, but we cannot guarantee changes once the order is shipped.
You can reach us by using the contact form on our website or by phone. We aim to respond to all inquiries within 24 hours.
Creating an account is easy. Simply click on the "Account" icon or "Register" button on the bottom of our website and provide the required information, such as your name, email address, and password. Once submitted, your account will be created.
Yes, you can place an order as a guest without creating an account. However, creating an account offers benefits such as order tracking, faster checkout for future purchases, and access to order history.
If you've forgotten your password, click on the "Forgot Password" link on the login page. You will be prompted to enter your email address, and we'll send you a password reset link. Follow the instructions in the email to reset your password.
Yes, you can save multiple addresses in your account. During the checkout process, you can choose from your saved addresses or enter a new one. This is convenient if you frequently ship to different locations.